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A lot of these posts were originally on SureFireWebServices.com. So if you found them through search engines or clicking around, this is their new home :). Enjoy!

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About the Author
What's UP! This is my site, I write 99% of the articles on here. I'm also the owner of SureFireWebServices.com. I help out a lot of developers and designers getting into the web game. Helping is fun for me, so feel free to ask me any questions! I've made courses and have a membership as well to help get you on your feet!

Difficult Web Design Clients – They Just Don't Get Us!

“Why does that cost so much?”

“Can’t you just do it real quick?”

“It’s not that hard! My nephew does this all the time!”

Sound familiar?

It seems a lot of times that no matter what we do, difficult web design clients will never appreciate us!

How can we show a client or potential client that what we do is valuable?

I want to go over a few things that I think will help when working with difficult web design clients in a BIG way.

Here are three things that you need to really focus on if you want to stop dealing with the “problems”.

PCC

Positioning, Communication, and Control. The pillars of happy clients.

You need to make sure that your business is positioned correctly.  You need to communicate EVERYTHING to your clients. Last, you need to maintain control of the relationship.

Let’s get a little deeper.

Positioning

Who are you targeting?  You need to be in a position of authority so that when you say something, it’s heard and not just brushed off.  You should work on getting to a place where you are sought after, rather than the other way around.

Ask yourself, why should your clients respect you or what you do? Have you told them what’s involved?

Communication

That leads us to this little gem.  Something so necessary and common, but constantly overlooked.  Even seasoned pro’s tend to miss out once in a while on something as simple as communication.

Are your clients clear on what you do?

Let’s do a simple example.  You can tell your client.  I’ll build you a website and we’ll start with the design.

OR

“Before I start with the design, I want to get a better understanding of the project so please tell me ….”  “Once the design phase starts, it takes a few days for us to nail down our first best guess, so please be patient.” “We can start with a wire frame if you like just to nail down what the layout will be… oh what’s a wire frame? Let me explain”

It’s all talk.  You have to treat your client like they’re a 5 year old kid learning for the first time, because that’s basically what they are.  YOU are the web pro, THEY are the _____ pro.  They don’t need to know your business, you do, and it’s your job to communicate and explain things to them so that they understand.

I had a client recently who assumed all the “extra” things I did were super easy and just included in the hosting that I offer.  After a tiny misunderstanding of “I thought this was included and you should be doing this already”  I had to explain about the courtesy that I was offering to give them a better experience.

I could have gotten all pissy and tell them that I don’t want to deal with it, but I genuinely explained everything I was doing, what it involved, and why it wasn’t a free service.

Things got cleared up, and it ended up turning into 2 small paying jobs for me.  Clients happy and I’m happy! Win Win!

Communication is so key in everything, it’s important we try not to let it slip through the cracks.

Control

I think I can talk on client control for hours, but I’ll keep it brief.  The bottom line is to never forget that you make the rules.  Clients are just people, and will try to negotiate, haggle, get things for free, push the envelope, etc., but it’s your job to draw the line.

I find it so interesting that people don’t tend to do this because they don’t want to be mean.

This isn’t about being mean, or hurting someones feelings, this is business, and a transaction in business effects your lively hood.

You can be as lenient as you want to be because it’s your business.  But you should never, ever, EVER, under any circumstance feel pressured or obligated to do something.

Business people understand business people, and things need to get paid for.

Here’s a quick tip.

The next time a client wants you to do something but doesn’t want to pay for it, reverse it on them.  i.e. Massage therapist: Could you just change this page to do this instead of that.  You: Yes, but that’s out of scope so it’s going to be a little extra Massage therapist:  Well I really don’t want to pay any more, is it really going to take that long?  You: Well if someone came in for a back massage and then just asked for hot stones, would you just give them hot stones, it wouldn’t that long to heat them up right?

Yeah it sounds a little snarky when reading it, but you get the point.  Work your shmooze 😉

The new 30k membership will be deep diving into PCC, dealing with difficult web design clients and other similar topics to really break them down.  Sign up below to stay up to date, notified, and get exclusive offers and content.

#8 Lee Jackson – All About Growth

Does he even need an introduction?

I’m going to do one anyway. This episode is all about growth with Lee Jackson!

I met Lee about a year ago when he first launched his podcast.  We did a great interview and you can check that out here!

Lee is no stranger to growing businesses.  He started with a small event agency which he helped grow substantially in a few years.

He later moved on to his own agency Lee Jackson Dev, which is on a continual pace to grow!

From a freelancer to a full-blown agency, Lee isn’t slowing down anytime soon.

We chatted about growth strategy, a few do’s and don’ts, and had an overall great conversation.

Lee runs a white label development studio for design agencies and is a truly genuine person and I was honored to have him on my podcast.

NOTE: This episode had a few technical difficulties, but we made it through.

Enjoy the show!

OTHER NOTE:
I called Lee the Angled King because his new branding will be called Angled Crown.  🙂

Don't Neglect The Old School Methods

This morning I took a trip to Long Island to visit my parents. I started getting into a conversation with my dad about some things that happened in the past, and he started talking to me about my uncle.

Well, it’s his uncle to be exact, but that’s just what we say.

Back in the 80’s my uncle came to Brooklyn from Puerto Rico with nothing. He literally had only a hundred bucks in his pocket.

My dad gave him a place to stay and told him not to worry about anything until he gets back on his feet.

With the hundred dollars and a small camera, my uncle got to work.

This is the 80’s, there was no Google or anything to help him out. Just pure intuition and balls.

My uncle spoke only Spanish and knew nothing of NY, so the first thing he did was ask my dad where the Spanish neighborhoods were.

Every morning he would wake up, take the train to the Bronx (quite the hike from Brooklyn) and in the little Spanish neighborhood, he would start networking.

Going into buildings, knocking on doors, asking folks if they wanted pictures, asking if any event were happening. He did anything and everything that he could to make it work.

He had a goal, a vision, and every time he made a little bit of money, he’d give my dad what he borrowed.

He did this for a few years until he eventually had enough money to move his entire family from Puerto Rico to an apartment in the Bronx.

A few years there, then he moved to Jersey where he still lives today, with his small Photography shop that does very well.

There’s a saying that goes:
“There are only 2 things that will drive you to succeed, inspiration or desperation.”

[clickToTweet tweet=”‘There are only 2 things that will drive you to succeed, inspiration or desperation.'” quote=”‘There are only 2 things that will drive you to succeed, inspiration or desperation.'”]

When you want something bad enough, you’ll go for it. When you’re in a place of need, you’ll make it work.

Sometimes we get spoiled with all the comfort that apps, tools, and software has allowed us.

When we start to think of ways we can move forward, one thing that I like to practice is to see what I would do if I didn’t have Google, or if I didn’t have FaceBook.

What kind of old school methods can you implement into your business that will help catapult you? My uncle went door to door for years!

Are you patient enough to wait?

My Story! Getting to 30k and what it really means!

So what’s with all this 30k stuff popping up everywhere on my site?

The short, simple answer, it’s how I started.  It was the beginning of my web business and everything that it grew to be.  It was the fire that was lit under my arse to push me further and further.  It’s a process, and it freakin’ works.

In this episode, I’m going to share my story, I believe for the first time.  Not the story of how I got started in the web industry, but the story of how I took a side hustle from nothing, to consistently making $60 – $80k a year ALL WHILE working full time and managing my life work balance with my wife and two kids.

I never shared this because I never looked at it as success.  Everything we see about success is so over bloated its crazy.

20k Projects Suck, you can’t start from 0 and 1000 subscribers in a month and most people stay in the middle ground.

For some reason, though, we tend to think that the middle ground isn’t good enough. We’re so pounded with visions of what success looks like, that we become blind to our accomplishments.

When I first started GettingTo30k a lot of feedback that I got was “Why 30k? That just seems too little?”

$30k is real.  $30k is attainable, and if you can make $30k, then you’re not that far away from making $60k, $100k, etc.

What started as a side business for me, continued to be a side business but kept growing, and all the methods, strategies, etc., that I learned are all things that I want to share.

Working full time allowed me the freedom to experiment.  Having a family gave me a reason to streamline my process to building websites and manage my time efficiently.

My turning point happened just a few days ago.  I went to a conference, and a constant theme that I kept hearing was “Be yourself.”  I’ve heard it so many times in the past, but it just never registered.

When my accountant does my taxes, he tells me “I can’t believe you’re doing this much with just a side thing.” Of course, I shrugged it off, but I realized, holy crap, he’s right!

So the time has come.  I’ve been side hustling since 2012, and now I want to show you how you can start a side hustle too, and take it to places you never imagined.

LINKS

Join the FREE FaceBook Group “From 0 to 30k”

Song at the end of the podcast – Aha Gazelle ‘The Aha Show’

Get Notified when I launch the membership (Just fill your email to the 30k box below.)

The Number 1 Rule All Web Pro's Need To Implement

I’ll probably get some flack for this, as I have in the past, but I really don’t care, because I’ll stand behind this rule forever.

Take A Break

The worst thing that can happen to you is Burnout and believe me when I say, that shyt sucks!

I generally work every night from 8 to 10, but keep in mind that I have 2 little kids.  One is 1, and the other is 4.

This get’s pretty exhausting.  My youngest doesn’t sleep very well, so there are some nights where I am just way too tired to do anything!

Here’s what I do…

I try to think of anything that needs to get done that I can get done pretty quickly.  On Monday it was to create a FaceBook group.  So that’s what I did.  It took me a few minutes to get the graphic in and set up, but that was it.

I went to sleep right after that, I was totally shot.

And THAT’S PERFECTLY OK!

It get’s really annoying to constantly hear, “Keep going, don’t stop, you need to work work work, someone else is going to beat you” OMG Please SHUT UP!

We’re freakin’ human, right? Sometimes, we need a damn break!

[clickToTweet tweet=”We’re freakin’ human! Sometimes, we need a damn break!” quote=”We’re freakin’ human, right? Sometimes, we need a damn break!”]

So the next time you’re feeling rushed, or a lot of pressure to get something done, just take some time for yourself to enjoy the moment.

Sit back, grab a cup of coffee, maybe go for a walk and get some fresh air.  If it’s too cold (Like where I live) watch a funny tv show and just enjoy some time for yourself.  Then when it permits, go back and do something.

Trust me, it’s totally worth it!  When you feel refreshed, your brain will work so much better and things will just pop in! 🙂

Make sure to join the FaceBook Group Zero To 30k, then you can vent your heart out 🙂 It’s definitely a healthy practice and a no judgment zone.

Dev2Mil – Business Transitions with Kim Doyal

What up Everyone!!  Here with another episode of Developer To Millionaire!  The throwback episodes are OVER and we’re starting a new.

The format is going to be more conversational and I’ll be doing a lot more solo episodes moving forward as well.

In this episode…

I’m having a great conversation with Kim Doyal, the WP Chick.  We speak quite often and we’re both going through a few transitions in our business.  This is a common theme amongst entrepreneurs and it’s always hard to do but becomes an essential part of growth.

We speak about dealing with clients, figuring out when to transition and so much more!

For more about Kim Doyal, make sure to visit her website:

TheWPChick.com and also check out the new platform she’s building Lead Surveys!

Enjoy the episode!

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